Communication Policy
1. Introduction
At Active Care, we prioritize clear and respectful communication with our customers. This policy outlines how we will communicate with you and how you can manage your preferences.
2. Types of Communication
We may contact you via:
- Email: Order updates, promotions, and customer service.
- SMS: For urgent matters or order updates.
- Push Notifications: If you have opted in.
3. Managing Preferences
We may use the collected information for the following purposes:
- You can unsubscribe from marketing emails by clicking the link in any email.
- To stop receiving SMS messages, follow the instructions in the message.
- Adjust push notifications in your device settings at any time.
4. Response Times
We aim to respond to inquiries within 24 to 48 hours during business days. Urgent matters should be directed to our customer service team.
5. Respectful Communication
We ensure all interactions are professional and respectful. We expect the same from our customers and reserve the right to terminate communication if necessary.
